The Potential of Voice-enabled Devices for Restaurant Marketers

Communication with voice assistant in a smart home

How devices like Google Home and Amazon’s Echo are changing the game for marketers.

Burger King has been getting a lot of press recently for their newest ad attempting to hijack Google Home devices. Now, as with anything buzzworthy there are those that liked it and those that hated it.

What I want to highlight instead is that this showed a new level of understanding of the current technology and consumer behavior climate. While it didn’t please all consumers, it definitely triggered a discussion of how brands can better integrate themselves into the Internet of Things (AKA IoT), specifically, voice-controlled devices such as Google Home and Amazon Echo.

According to an eMarketer report from February 2017, while the U.S. consumer ownership of voice-enabled devices is still only about 10% between Amazon and Google Home – there is a 63% awareness of both products.

Additionally, we know from Amazon Echo’s huge holiday sales surge that there is increasing demand for these devices – in fact, eMarketer forecasts that by 2020 there will be 7 million Echoes shipped alone. I think it’s safe to say that you could easily double that to account for Google Home devices to get to 14 million voice-enabled devices sold and activated within the next three years. While still a relatively small percentage of the population, the growth rate is not to be ignored.

But how does that tie back to restaurant marketing? Well, just like how the advent of the smartphone changed how marketers needed to engage with their consumers in a mobile-first environment; Google Home and Amazon Echo require marketers to adapt again and start to think about how to engage through listening and responding with contextually relevant information.

Specifically, restaurants should take a page from Burger King and start to think about how they can better leverage this shift in consumer behavior – albeit with less of a controversial splash.

For starters, getting your online ordering ecosystem integrated with simple voice commands seems like a no-brainer. When you think about it, it is a behavior that is not so far-fetched from how we used to order food over the phone. And it also leans nicely into the convenience factor that typically drives online ordering in the first place. Being a first-mover restaurant brand in this area will certainly help to attract that younger Millennial audience that all restauranteurs are looking to hook, as well as provide another reason for your loyalists to ‘call’ on your restaurant again.

You may also want to move toward ‘quick menus’ – something that is easy for an Alexa or Google to read and tell a consumer as to what the top items are, so they don’t have to feel like they need to open up their computer or mobile phone to check. Thinking forward a bit, these types of integrations will also become critical as systems like Alexa become integrated into the cars themselves, and consumers want to order some dinner on their way home from work.

Ultimately, the potential of voice-enabled devices for restaurant marketers really is boundless at this point, and the door is open for brands to get in there and start doing it right.

About Gina Lee De Freitas 

Gina Lee De Freitas has 15+ years marketing the restaurant industry. She is the Chief Operating Officer/ Partner at IMM, a digital ad agency.
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